Privacy at a Glance

Pascal is your personal AI coach. Your conversations are private. No one else - not your manager, not HR, not third parties - can see your individual coaching data. Your coaching conversations are used only to coach you, never to monitor or report on your behavior. We never train AI models on customer data, and you can request deletion of your data at any time. Here’s exactly how your data is handled:

‍Who can see your Pascal conversations and meeting transcripts
‍✅ You
‍❌ Your manager
❌ Your employer (including HR)
❌ Other employees
❌ External partners or vendors
❌ Advertisers
❌ Pinnacle customers

‍The only exception:
If Pinnacle is legally required to produce company-level data in response to a valid legal process (e.g., subpoena or lawsuit), we may do so. Even then, we do not proactively share individual coaching conversations, and we minimize disclosure to what is legally required.

What your company may see:
Companies may receive anonymized, aggregated trends only. This may include overall usage frequency or trends in the types of requests that people make over time. Companies never receive message content, individual coaching insights, or identifiable user behavior. This is only available to companies that have over 50 licenses to protect anonymity.

The Legal Details

1. Overview and Scope

Pinnacle (hereinafter “we”, “us”, or “our”) respects the privacy of our users and the importance of the information they entrust to us. With this in mind, we provide you with this privacy policy (the “Policy”) to help you understand the kinds of information we may gather about you when you use Pinnacle or use any of our Services, how we may use and disclose the information, and how you can control, correct and/or update the information. Pinnacle collects, uses, and discloses personal information only with your meaningful consent, except where otherwise permitted or required by law. Consent may be express or implied depending on the sensitivity of the information and the context in which it is provided.

By using Pinnacle, you consent to the collection, use, and disclosure of your personal information for the specific purposes described in this Policy, including providing personalized AI coaching, operating and securing our services, and complying with legal obligations. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us as described below.

We may collect personal information such as your name, email address, role, function, leadership profile, and information you voluntarily share during coaching interactions with Pascal. This information is collected solely to provide and improve personalized coaching services for you. We may also collect information from third parties you authorize to share information with us as we further describe in this Policy. We may combine the personal information that we receive from different sources.

We do not knowingly collect personal information from children under the age of 13. Should we ever do so, we will comply with the Children’s Online Privacy Protection Act.

2. Information Others May Collect

Pinnacle does not sell personal information or disclose it to third parties for advertising or marketing purposes. We may share personal information with service providers acting on our behalf as described in this Policy. We do not sell your personal information. We recommend you use discretion in providing others with your personal information using Pinnacle. If, in the future, our policy materially changes and we do elect to share information with third parties beyond the scope of this section, you will be notified and provided with an opportunity to delete your account.

Pinnacle does not currently display third-party advertisements, engage in behavioral advertising, or allow advertising networks to track users within Pascal. If this changes materially in the future, this Policy will be updated and users will be notified.

When you interact with Pascal, Pinnacle's AI coach, inside company tools like Slack or Microsoft Teams, those platforms are managed by your employer. While companies may have administrative access to activity within those tools, Pascal does not share the content of your conversations with your employer or any third parties.

3. How We May Use Information We Collect

We use personal information only as necessary to operate, secure, and improve Pinnacle and to provide personalized coaching through Pascal. We may use information to:

• Provide, operate, and maintain Pinnacle, including delivering personalized coaching services with Pascal;
• Improve, customize, and analyze the performance, functionality, and adoption of our products and services;
• Facilitate account access, manage user preferences, and process payments for products or services;
• Communicate with users about service-related updates, newsletters, or offers, subject to applicable opt-out rights;
• Detect, prevent, and address fraud, misuse, security incidents, or other harmful activity; and
• Comply with legal obligations and enforce our General Terms and Conditions.

Pinnacle is headquartered in the United States, and personal information we collect may be stored or processed in the United States or other jurisdictions where we or our service providers operate. As a result, personal information may be subject to access by courts, law enforcement, or government authorities in accordance with the laws of those jurisdictions.

All email marketing and communication from us will comply with the Federal CAN-SPAM Act, a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to stop receiving emails, and spells out tough penalties for violations.

4. With Whom We May Share Information We Collect

Pinnacle does not share individual user coaching conversations or identifiable coaching data with employers, managers, HR teams, or other third parties. We only share personal information in the limited circumstances described below. We may share personal information with:

• Service providers performing services on our behalf (such as hosting, AI processing, payment processing, or analytics), under strict confidentiality obligations;
• Other businesses with which we partner or which we carefully select to offer you products, services, and promotions through Pinnacle or offline; and
• Other third parties in limited circumstances, such as reporting suspected criminal activity, complying with legal requirements, preventing fraud, and protecting the safety of our users.

We may share anonymized, aggregated usage data with customer organizations to help them understand overall adoption and engagement. This data never includes message content or information that identifies individual users.

5. Your Choices

You may choose:

• Not to provide personal information, although that may result in your inability to obtain certain services or use certain features of Pinnacle;
• To stop receiving promotional emails or newsletters from us by following the “unsubscribe” link at the bottom of our emails, or by declining to provide your email address;
• To review and update your personal information by logging into your account on Pinnacle.

You may request access to the personal information Pinnacle holds about you and request corrections if it is inaccurate or incomplete. We will respond to access requests within 30 days, subject to limited exceptions permitted by law. If access is denied or information is redacted, we will provide an explanation. Requests may be submitted by contacting us at hey@heypinnacle.com.

6. Security and Data Protection

We take appropriate commercially reasonable physical, electronic, and other security measures to help safeguard personal information from unauthorized access, alteration, or disclosure.

Pinnacle does not use your personal messages or coaching interactions to train any AI models. You remain in full control of what Pascal remembers, and can request deletion at any time. Only anonymized usage trends (e.g., how often Pascal is used) may be shared to help your organization understand adoption—never information that identifies or profiles an individual user.

Pinnacle retains personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing personalized coaching services, meeting legal or contractual obligations, and resolving disputes. Personal information is securely deleted, anonymized, or de-identified when it is no longer required for these purposes, unless retention is required or permitted by law.

7. Third-Party Links

Pinnacle may link to websites operated by third parties that we do not control. We do not monitor, control, or endorse the information collection or privacy practices of any third parties. We strongly encourage you to become familiar with the privacy practices of every website you visit and to contact them if you have any questions about their respective privacy policies and practices. This Policy applies solely to information collected by us through Pinnacle and does not apply to these third-party websites. The ability to access information of third parties from Pinnacle, or links to other websites or locations, is for your convenience only and does not signify our endorsement of such third parties, their products, services, websites, locations, or their content.

8. General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what personal data we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:

• The right to access, update or to delete the information we have on you
• The right of rectification
• The right to object
• The right of restriction
• The right to data portability
• The right to withdraw consent

9. Google-Specific API & AI Usage Disclosure

Our application, Pascal, accesses users' Google Calendar data (such as event titles, times, attendees, and video links) solely to detect scheduled meetings and generate personalized summaries or reflections using AI.

This data is not used to train, fine-tune, or improve any generalized AI or ML models, whether ours or those of third-party providers. All processing happens in-session and only for the benefit of the requesting user.

We affirm that our use of information received from Google Workspace APIs fully complies with the Google Workspace API Services User Data Policy, including its Limited Use requirements. This commitment is in addition to our compliance with the broader Google API Services User Data Policy.

We only access, use, store, and share Google Workspace data to deliver or improve user-facing features that are clearly visible in Pascal. We never:

• Sell Google Workspace data or use it for advertising.
  
• Transfer data to third parties except as necessary to provide Pinnacle’s features, comply with law, or complete a merger/acquisition — and then only under contracts that preserve these protections.
  
• Allow humans to read Google Workspace data unless (a) we have explicit user consent, (b) it is required for security or legal compliance, or (c) the data is aggregated and anonymized for internal operations.
  

10. Privacy Policy Changes

We reserve the right to change, modify, add, or remove portions of this Policy at any time and without prior notice, and any changes will become effective immediately upon being posted unless we advise you otherwise. However, we will not use your Personal Information in a way that is materially different than the uses described in this Policy without giving you an opportunity to opt out of such differing uses. Your continued use of Pinnacle after this Policy has been amended shall be deemed to be your continued acceptance of the terms and conditions of the Policy, as amended. We encourage you to review this Policy regularly.